1. For Treks & Campings
Confirmation Amount: Non-refundable if you cancel within 3 days of departure.
Payment Schedule: Remaining amount must be paid 1 day prior to departure.
Refund Conditions:
- 100% refund if you cancel 3 days prior to the departure date.
- No refund if cancellation is made within 3 days of departure.
Ticket Transfers:
- Event tickets cannot be transferred to another date.
- Event tickets can be transferred to another person for the same event.
Operator Cancellations: If the trek is canceled by us, 100% of the trek amount will be refunded.
2. For Backpacking Tours
Initial Booking Amount: Non-refundable if you cancel within 30 days prior to departure.
Payment Schedule: Remaining amount must be paid before departure.
Unforeseen Circumstances: In case of weather conditions or government restrictions, certain activities may be canceled. The operator will attempt to provide an alternate feasible activity; however, no refund will be provided for such cases.
3. If the Event Gets Canceled
We rarely cancel trips, but in case of cancellations due to natural calamities (snowstorms, floods, landslides, earthquakes, etc.), political unrest, curfews, or government orders:
- If the trip has already commenced, no refund will be provided.
- If the trip is canceled prior to departure, a full refund will be given (excluding train and bus cancellation charges).
For Sahyadri Treks, if canceled by us due to insufficient participation, you can either:
- Opt for a date shift, or
- Get a full refund of the paid amount.
If the trip is affected by train, flight, or bus cancellations:
- Alternate arrangements will be made where possible.
- If not feasible, a partial refund will be issued based on the actual expenses and prior bookings.
4. Trip Delays & Connecting Transport Failures
Road travel may involve traffic jams, vehicle breakdowns, or delays, affecting the schedule.
In such cases, we will assist in arranging alternatives; however:
- Costs for alternate travel (Flight, Bus, Train, Tatkal tickets, Accommodation, etc.) must be borne by the participant.
- The company will not provide compensation for delays or missed connections.
- Participants are free to make their own arrangements if preferred.
5. How to Cancel Your Trek
To initiate a cancellation:
- Email us at 📧 thebackpackerscommunity@gmail.com with your name and participant details.
- WhatsApp us only if your booking is eligible for a refund as per policy.
- You will receive a confirmation email within 24 hours if your booking is eligible for a refund or transfer.
- The cancellation date is considered from the time your email is received.
- Refunds will be processed within 3–4 working days back to the original payment source.
- No on-call cancellations will be accepted — only email requests are valid.
- In case of sending a replacement participant, it must be for the same departure date.
- Only email communication will be considered valid to ensure zero miscommunication.
